Refund policy

Returns & Refund Policy

At CoralGuard, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may return your item within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • All original packaging, accessories and protective films (where applicable) are included.
  • The item shows no signs of misuse, damage or excessive wear.

To begin a return, please contact us through our Contact Us page with your order number and the reason for your return. We’ll provide instructions on how to return your item.

Non-Returnable Items

For hygiene, safety and quality reasons, we cannot accept returns for:

  • Items that have been used or damaged after delivery.
  • Items returned without their original packaging.
  • Clearance or final sale items (unless faulty).
  • Gift cards (if applicable).

Your statutory consumer rights are not affected.

Faulty or Damaged Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Where possible, include photographs of the item and packaging so we can resolve the issue quickly.

If the item is confirmed to be faulty or we made an error with your order, we will offer one of the following:

  • A replacement.
  • A full refund.
  • A suitable alternative, where agreed.

We will also cover any reasonable return postage costs for faulty or incorrect items.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to a faulty item or our error.

Return Shipping Costs

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as CoralGuard cannot be responsible for returns lost in transit.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we’ll cancel it and issue a full refund.

If your order has already been dispatched, you’ll need to follow the standard returns process once you receive it.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page. Our team will be happy to assist you.